We operate a “no quibbles” guarantee on all stock items, which means that if for any reason you are unhappy with your purchase, you can simply return it to us in it’s original condition within 14 days from the date of purchase.
All goods must be returned to us unworn and in their original packaging with all tickets/labels attached.
Your intention of return must be emailed to email@example.com
How do I return a product?
We will offer you an exchange, credit note, or a full refund of the price you paid for the item (excluding any special delivery charges). If the return is due to an error we have made, we will gladly refund the delivery charges. Please contact us for further advice.
All returns and exchanges must be received in a clean condition, unworn and in their original packaging.
To return an item:
We will not refund or pay for returns postage on sale items. We will offer a credit note for the sale items but not reimburse the customer for returns postage.
If the contract has been cancelled in accordance of the above provision we will the process a full refund as soon as possible or within 14 days. This will not include postage costs.
Without prejudice to your statutory rights.
If you think your goods are faulty please email us at firstname.lastname@example.org.We can contact you to organise for the return of goods at our address of
19 Theodore close,
We recommend that you get proof of postage as the goods are your responsibility whilst in transit back to us.
Replacement items can be ordered through the website or by direct contact with Viktor Shoes via phone or email: email@example.com