This Privacy Policy explains how we use any personal information you provide to Viktor Shoes when you use our Websites- www.viktorshoes.co.uk or www.viktorbuty.co.uk

At Viktor Shoes we have always taken data protection very seriously. Given the opportunity of the new General Data Protection Regulation (GDPR), we want you to know you can trust us to respect your privacy and keep your personal information safe. 

After you’ve expressed your interest in our services, the personal data we may hold about you is, as follows: Name, Email, Phone Number, Address.

The Data Protection Regulation allows you to have more control over what happens to your information, including how companies contact you. For instance, if you don’t wish to receive our news and offers anymore, you can update your preferences at any time. • Phone Number(s) (home, mobile, work – customer dependant) 

Of course, we will still keep you informed about our great deals.

We value your privacy and information and have made the relevant changes to our Privacy Policy to address the new standards.  

We understand that protecting your privacy is essential to building a lasting relationship with you.

When do we collect your personal data ?

•          When you visit any of our websites, and use your account to buy products online.
•          When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
•          When you create an account with us.

Personal information that we collect from you:

• Name and Title
• Home, Billing and Delivery Address(es)
• Email Address(es) (home, mobile, work – customer dependant)

• Purchase information
• Payment card information
• Account Password and Login details
• Date of Birth 
• Gender
• IP Address 
• Device information
• Website / Browsing History, including location data
• Cookie information (please see our Cookie Policy for details)

How and why do we use your personal data?

We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you.

We then use this to offer you promotions, products and services that are most likely to interest you. 

The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.

Of course, if you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section below.

Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.

How we’ll use your personal data and why:

•          To process any orders that you make by using our websites. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.
•          To respond to your queries, refund requests and complaints. Handling the information, you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience. 

•          To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account. We’ll also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites. We’ll do all of this as part of our legitimate interest. 

How we protect your personal data

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites and apps using ‘https’ technology.

Access to your personal data is password-protected, and sensitive data such as payment card information) is secured and tokenised to ensure it is protected.

We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Cookies

Cookies are small encrypted text files that are stored on your device by a website. Our Websites use cookies to enable you to shop, enhance your shopping experience and to analyse our traffic.

For further information visit http://aboutcookies.org.uk/

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However in a few cases some of our Website features may not function as a result.

Consent

Where Viktor Shoes is using your personal information based on your express consent to this, you have the right to withdraw your consent at any time. To withdraw your consent please contact us at gdpr@viktorshoes.co.uk