Viktor Shoes Reviews

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FAQs

Frequently Asked Questions

How do I place an order?

You can order from any product page by simply clicking on the button "Add to basket", which will place the item in your shopping basket. You will then be given the option to "Continue Shopping" or "View basket and Checkout".  

How do I pay for the items?

You will be asked for your credit/debit card details when you "proceed to checkout". The payment will be securely taken via PAYPAL. 

Which credit/debit cards do you accept?

We accept VISA, MasterCard, Switch, Delta and Solo

How do I know my card details are safe?

We process all our card payments using PAYPAL which means we never actually receive and therefore cannot store, your card details. PAYPAL's systems are all Payment Card Industry Data Security Standard (PCI DSS) Level 1 - the highest level, so you can be confident that your details are safe and secure.

Do I need to log in or create an account?

No, you can checkout as a guest without creating an account.  However if you do create an account as part of the checkout process, your details will be stored to make future orders simpler and you will be able to view your order history. 

When will I receive a confirmation of my order?

You will receive a confirmation email when you complete your order.

Will I be contacted regarding my order?

We may contact you regarding your order if an item you have ordered is out of stock or if you have ordered footwear, or a custom made item and we have a query with it. Otherwise, we will not contact you, other than to confirm your order by email.

Are my personal details safe?

Yes, you can be sure we treat your personal details with the utmost respect - please see our Privacy Policy for further details.

I can't find the product I need.  What can I do?

If you can't find the product you need using our search facility, then please contact us as we may be able to help you.  We can occasionally order in special items or source products for you so please let us know.